Refund policy
At Shri Kunj Nuts, we strive to deliver premium quality dry fruits and snacks with utmost freshness. However, if you are not satisfied with your purchase, we offer a customer-friendly return and refund policy.
Product Issue & Delivery Policy
At Shri Kunj Nuts, we strive to deliver premium quality dry fruits and snacks with utmost freshness. However, if you are not satisfied with your purchase, we offer a customer-friendly return and refund policy.
To report a problem, please get in touch with:
- Order Number
- Clear pictures or videos of the item
- An explanation of the problem
- We sincerely value your collaboration and comprehension.
Return Guidelines :
You are entitled to return the product within 2 days of delivery in the following cases:
- The product is damaged, spoiled, or leaked during transit.
- The item received is different from what was ordered.
- The quantity or packaging is incorrect.
To initiate a return, please contact our customer service team with your order ID, images of the product, and a brief description of the issue within 2 days of receiving the product.
Procedure for Refunds
You are entitled to return the product within 2 days of delivery in the following cases:
- The product is damaged, spoiled, or leaked during transit.
- The item received is different from what was ordered.
- The quantity or packaging is incorrect.
To initiate a return, please contact our customer service team with your order ID, images of the product, and a brief description of the issue within 2 days of receiving the product.
Non-Refundable Items
- Products purchased on clearance or during special promotions.
- Items returned after 2 days of delivery.
- Partially consumed or tampered items.
Cancellation Policy
- Orders once placed can be cancelled within 2 hours of placing the order. After that, the order is considered confirmed and will be processed for dispatch.
- An order cancellation request will be accepted only if the product has not yet been shipped.
- If a cancellation request is accepted, then only you are entitled to receive a full refund of the entire amount.
- For prepaid orders, if the customer cancels the order after it has been processed, only 50% of the paid amount will be refunded.
- For COD orders with partial/prepaid advance, the advance amount is non-refundable in case of cancellation.
- Shri Kunj Nuts reserves the right to cancel or refuse any order for various reasons, including but not limited to non-availability of stock, pricing errors, informational errors, or issues identified with the personal/financial details provided by the customer.
Need Help?
If you have any questions about your order or our return policy, please contact us:
📧 Email: shrikunjnuts@gmail.com
Contact no: +91 8445475627
We are committed to ensuring a delightful and trustworthy shopping experience at Shri Kunj Nuts.